Hospitals & Health Systems
Support for high-volume request operations, audit response workflows, centralized tracking, QA, reporting, and secure delivery.
✓ Enterprise request visibility
✓ Audit readiness
✓ SLA and aging oversight
Industries
Built for the organizations that depend on medical records.
NovaCore supports healthcare providers, law firms, insurance organizations, and audit teams through Release of Information services, medical records retrieval, secure document exchange, compliance workflows, and request lifecycle management.
Physician Practices
Structured release of information support for practices that need accurate request handling without adding operational burden.
✓ Patient and legal requests
✓ Secure upload workflows
✓ Invoice and payment tracking
Specialty Clinics
Operational support for high-demand specialty groups managing attorney requests, patient requests, audits, and payer reviews.
✓ Specialty record workflows
✓ Bulk request support
✓ Quality review support
Behavioral Health
Careful, privacy-conscious request workflows for sensitive health information and compliance-focused processing.
✓ Sensitive record safeguards
✓ Role-based access
✓ QA and risk review
Law Firms & Legal Requestors
Clear request submission, tracking, and secure document exchange for legal medical record requests.
✓ Request tracking
✓ Secure delivery
✓ Status visibility
Medical Records Retrieval Services
End-to-end medical records retrieval support for law firms, insurance organizations, and third-party requestors. NovaCore handles request preparation, provider follow-up, invoice management, records collection, and secure delivery.
✓ Provider follow-up
✓ Invoice management
✓ Records collection
Insurance & Audit Teams
Support for high-volume audit projects, payer reviews, quality initiatives, and bulk chart collection.
✓ HEDIS and RADV support
✓ Bulk intake queues
✓ Audit reporting
Request Lifecycle Support
One request center. Multiple operational use cases.
Whether the request begins with a patient, attorney, law firm, payer, auditor, or internal team, NovaCore helps create a structured path from submission to tracking, review, retrieval, fulfillment, billing, and reporting.
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Ready to discuss your organization?