NovaCore Services

Modern support for release operations, retrieval, audits, compliance, and request management.

NovaCore supports healthcare organizations, law firms, insurance organizations, and authorized representatives across the full medical record request and retrieval lifecycle.

ROI Retrieval Audits HIM Operations Billing

Release of Information

Release of Information Services

End-to-end support for medical record request intake, validation, tracking, quality review, fulfillment, invoicing, and secure delivery.

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✓ Patient, attorney, insurance, and third-party requests

✓ Authorization and documentation review support

✓ Release queue visibility and operational tracking

✓ Secure delivery and request lifecycle reporting

Medical Records Retrieval

Medical Records Retrieval Services

NovaCore manages the medical records retrieval process on behalf of law firms, insurance organizations, and authorized representatives. We coordinate provider outreach, follow-up, invoice management, records collection, and secure delivery.

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✓ Provider outreach and follow-up

✓ Medical records retrieval and collection

✓ Invoice coordination and payment management

✓ Secure records delivery and status tracking

Audit Processing

Audit & Bulk Request Processing

Structured workflows for high-volume audit projects, payer reviews, HEDIS, RADV, quality initiatives, and bulk chart collection.

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✓ Bulk project intake and queue management

✓ HEDIS, RADV, and risk adjustment support

✓ Chart-level tracking and project status visibility

✓ Audit submissions, reporting, and operational oversight

HIM Operations

HIM Operations Support

Operational infrastructure for teams managing request work, QA, staffing, training, productivity, SOPs, and performance visibility.

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✓ QA workflow support and compliance checkpoints

✓ Workforce, training, and knowledge base alignment

✓ Productivity and performance monitoring

✓ Leadership reporting and operational pulse metrics

Revenue Cycle Support

Request Billing & Revenue Support

Support for pricing, invoice generation, payment tracking, request billing visibility, fee schedules, and billing exception review.

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✓ Invoice generation and payment tracking

✓ State fee schedule support and pricing rules

✓ Billing exceptions and request revenue visibility

✓ Reporting for paid, unpaid, and pending request activity

Request Coverage

Support for all request types.

NovaCore workflows are not limited to a narrow category of requests. We support standard, legal, payer, audit, government, continuity of care, disability, retrieval, litigation, and specialty request workflows.

Medical Records Retrieval

Personal Injury Requests

Workers Compensation Requests

Litigation Support Requests

Patient Requests

Attorney Requests

Insurance Requests

Disability Requests

Subpoenas

Continuity of Care

HEDIS Audits

RADV Audits

Risk Adjustment

Government Requests

Billing Records

All Request Types

Legal & Litigation Support

Built for law firms and litigation teams.

NovaCore Retrieval Services helps legal professionals obtain medical records efficiently by managing provider communication, status follow-up, invoice coordination, record collection, and secure document delivery.

Personal Injury Law Firms

Workers Compensation Firms

Medical Malpractice Firms

Litigation Support Organizations

Insurance Carriers

Disability Representatives

EMR / EHR Support

Built to work alongside every EMR.

NovaCore supports request workflows across major enterprise systems, specialty platforms, practice management systems, and client-specific EMR environments.

Epic

Oracle Cerner

Athenahealth

eClinicalWorks

NextGen

MEDITECH

ModMed

Allscripts

Practice Fusion

AdvancedMD

Kareo

All EMR / EHR Systems

NovaCore Platform

Technology that supports the service model.

NovaCore combines operational services with platform tools for request intake, retrieval workflows, OCR, QA automation, invoicing, payments, bulk audits, reporting, support, workforce, knowledge, and secure file exchange.

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